FREQUENTLY ASKED QUESTIONS (FAQ)
Contact
How can I reach Paula Klein?
If you have any questions, we’re happy to help! Our customer service is available 7 days a week.
📧 Email: info@paulakleinshop.de
How long does it take to get a response?
We aim to answer all inquiries within 24–48 hours.
Sizes & Stock
How do I choose the right size?
We recommend using the size chart on each product page to find the perfect fit. If you are between two sizes, we suggest choosing one size up for extra comfort.
The size I need is out of stock. What should I do?
If your size is unavailable, simply enter your email address on the product page under “Size out of stock?” You’ll be notified as soon as it’s back!
Paula’s Leakproof Technology
How does Paula Klein keep me dry?
Paula Klein uses a 4-layer system that:
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Wicks moisture away to keep you fresh.
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Absorbs and locks in liquid to prevent accidents.
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Provides a leakproof barrier for all-day security.
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Uses ultra-soft, breathable cotton for maximum comfort.
Is Paula Klein reusable?
Yes! Unlike disposable products, our underwear is washable and reusable, helping you save money and reduce waste.
What materials is Paula Klein made of?
Our underwear is made from high-quality cotton with just the right amount of stretch for a comfortable, flexible fit.
Can I wear Paula Klein every day?
Absolutely! Whether for light bladder leaks, daily freshness, or period protection – Paula Klein is designed for all-day comfort and reliability.
Can I wear Paula Klein during sports?
Yes! Our breathable, moisture-wicking fabric is perfect for workouts, offering secure, leakproof protection without bulk.
Is Paula Klein suitable for pregnancy?
Many women find Paula Klein helpful during and after pregnancy. However, we always recommend consulting your doctor.
Orders & Payments
Which payment methods do you accept?
We accept Visa, Mastercard, Amex, PayPal, Apple Pay, and Google Pay.
Can I cancel or change my order?
Once an order is placed, we begin processing it immediately, so changes or cancellations aren’t possible. But don’t worry – if something doesn’t fit, you can return or exchange it!
Will I receive an order confirmation?
Yes! You’ll receive a confirmation email right after purchase, and a tracking number once your order ships.
What if I entered the wrong shipping address?
Unfortunately, we can’t change details after an order is placed. In this case, please contact us immediately at info@paulakleinshop.de so we can assist you.
Shipping
Where do you ship to?
We currently ship within the USA.
How much is shipping?
We offer FREE shipping within the USA!
How long does shipping take?
Processing takes 1–3 business days, and delivery usually takes 4–7 business days depending on your location.
How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number. You can track your package on our “Track My Order” page.
I haven’t received my order. What should I do?
If you haven’t received a tracking number, please check your spam folder for our emails. Still nothing? Contact us at info@paulakleinshop.de and we’ll help you right away.
Returns
What is your return policy?
We offer a 14-day return policy from the date you receive your order. Items must be unworn, unwashed, and in their original packaging to be eligible for return.
Do you offer free returns?
Return shipping costs are the responsibility of the customer.
How do I start a return or exchange?
Simply send an email with your order number and reason for return to info@paulakleinshop.de. We’ll then provide return instructions.
How long does it take to get a refund?
Once we receive and inspect your return, the refund will be processed within 10 business days through your original payment method.
What if I receive a damaged or defective item?
If your item arrives damaged, contact us at info@paulakleinshop.de with a photo of the issue, and we’ll send you a replacement.
What if my order doesn’t fit?
No worries! We offer a Fit Guarantee – if your first pair doesn’t fit, we’ll send you a replacement free of charge! No return required.
Still have questions?
If you didn’t find an answer here, feel free to reach out to us anytime!
📧 Email: info@paulakleinshop.de
We’re here to make sure you have the best experience with Paula Klein! 🤎